CITIZEN’S CHARTER PROCESSES (Updated as of December 2022)

EXTERNAL SERVICES

1. Application for Certificate of Non-Coverage (CNC) for Category C Projects

2. Application for Environmental Compliance Certificate (ECC) for Non-Environmentally Critical Projects (Non-ECPs)

3 Application-for-Environmental-Compliance-Certificate-ECC-for-Non-Environmentally-Critical-Projects-Non-ECPs-Requiring-an-EIS

4. Application for Discharge Permit (New)– Online application

5. Application for Discharge Permit (Renewal)– Online application

6. Application for Pollution Control Officer Accreditation (PCO)– Online application

7. Application for Permit to Operate (New) – Online Application

8. Application for Permit to Operate (Renewal) – Online Application

9. Hazardous Waste Generator Registration – Online Application

10. Application for Small Quantity Importation (SQI) – Online Application

11. Endorsement of Application for Hazardous Wastes Transporters Registration

12. Special Permit to Transport (SPTT) – Online Application

13. Endorsement of Application for Hazardous Wastes Treatment, Storage and Disposal (TSD) Facility Registration

14. ODSHFCs Dealers and Retailers Re-sellers Registration

15. Chemical Control Order (CCO) Registration – Cyanide and Cyanide Compounds and Mercury and Mercury Compounds and Asbestos

16. Registration for Service Provider of ODSHFCs Using Equipment

17. Permit to Transport (PTT) – Online Application

18. Submission of Self- Monitoring Reports and Compliance Monitoring Reports (SMR and CMR) – Online Submission

19. Request for Site Assessment of Proposed Location for the Establishment of Sanitary Landfill (SLF)

20. Evaluation of Ten (10) Year Solid Waste Management

21. Evaluation and Review of Safe Closure and Rehabilitation Plan for the Closure of Open Controlled Dumpsites

22. Freedom of Information Request under DENR Administrative Order No. 2016-29 (General Circulation)

23. Freedom of Information Request under DENR Administrative Order No. 2016-29 (Restricted Limited Circulation)

24. Document Authentication

25. Sale of Bidding Documents

26. Procurement of Goods and Services, Infrastructure Projects, and Consulting Services (Public Bidding)

27. Procurement Process (Alternative Mode of Procurement)

28. Handling of communications (such as requests) from LGUs, Institutions, Clients and other stakeholders

29. Environmental Complaints

30. Resolving technical issues encountered by Applicants using various EMB Online Systems

31. Ambient Air and Water Monitoring

32. Sand and Gravel Compliance Certification (as Requirement for Renewal of PMRB Permit)

33. Issuance of Notice of Violation

34. Issuance of Order

35. Exceedance (Possible PAB Cases)

36. Exceedance / Interim CDO

37. Affirmation of Interim CDO

38. Non-Affirmation of Interim CDO

INTERNAL SERVICES

1. Monitoring and Enforcement (Field Office)

2. Monitoring and Enforcement (Regional Office)

3. Hiring of Personnel (Plantilla)

4. Approval of Obligation and Status (ObRS)

5. Application for Leave

6. Issuance of Service Record

7. Issuance of Certificate of Employment (COE)

8. Issuance of ID to Newly Hired EMB MIMAROPA Employees

9. Re-issuance of ID to Newly Hired EMB MIMAROPA Employees

10. Application for Over-Time Work Plan

11. Submission of Overtime Accomplishments

12. Filing of Application for Compensatory Service Day Off Off-Setting

13. Filing of Pass-out Form

14. Request for Laboratory Analysis

15. Request for Sample Container for Laboratory Samples

16. Request for ICT and EMB Online Systems Services

17. Request for ICT Hardware and Software Support Services

18. Production of Information, Education, and Communication Materials

19. Provision of Speeches Messages

20. Photo Video Documentation of EMB Events

VIII. Feedback and Complaints

Feedback and Complaints

IX. List of Offices

List of Offices